Privacy policy
Privacy Policy
Goddessance Sàrl ("Goddessance", "we", "us", "our") operates this website and online store (the "Services"). This Privacy Policy explains how we collect, use, and share your personal information, and what rights you have.
This policy applies to all visitors and customers, including those in Switzerland, the
European Union (EU), European Economic Area (EEA), and the United Kingdom (UK).
Last updated: May 30, 2026
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1. Who We Are (Data Controller)
Goddessance Sàrl
Sentier du Ministre 14
2014 Bôle (Neuchâtel)
Switzerland
Email: sabina@goddessance.com
Phone: +41 78 652 03 90
UID: CHE-265.922.868
For the purposes of the Swiss Data Protection Act (nDSG), EU General Data Protection
Regulation (GDPR), and UK GDPR, Goddessance Sàrl is the data controller of your
personal information.
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2. Personal Information We Collect
Depending on how you interact with us, we may collect:
- Contact details: name, email address, phone number, billing address, shipping address
- Financial information: payment card details (processed securely via Shopify Payments — we do not store full card numbers)
- Transaction information: products ordered, purchase history, returns
- Account information: username, password, preferences
- Device and usage data: IP address, browser type, pages visited, time spent on site,
referring URLs, device identifiers
- Communications: customer support messages and enquiries
- Marketing preferences: whether you have opted in to receive marketing emails
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3. How We Collect Your Information
- Directly from you: when you place an order, create an account, sign up for our newsletter, or contact us
- Automatically: via cookies, pixels, and tracking technologies when you visit our website (see Section 7 below)
- From service providers: Shopify (e-commerce platform), payment processors, shipping carriers
- From advertising partners: Google, Meta (Facebook/Instagram), and TikTok when you interact with our ads on their platforms
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4. How We Use Your Information
We use your personal information to:
- Process and fulfill your orders, including payment and shipping
- Send order confirmations, shipping notifications, and customer support responses
- Send marketing communications (only with your consent or where permitted by law)
- Improve and personalize your experience on our website
- Display targeted advertising on Google, Facebook, Instagram, and TikTok
- Detect and prevent fraud
- Comply with legal obligations under Swiss, EU, and UK law
Legal basis (for EU/UK customers under GDPR):
- Contract performance: processing your order and delivery
- Legal obligation: tax records, compliance
- Legitimate interest: fraud prevention, basic analytics, business improvement
- Consent: marketing emails, advertising cookies and pixels (you can withdraw consent at any time)
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5. Advertising and Analytics Partners
We use the following third-party advertising and analytics tools. These tools use cookies and tracking pixels to collect information about your behavior on our website and on their platforms in order to show you relevant advertising and measure the effectiveness of our campaigns. This constitutes sharing of personal data with these partners.
Google LLC (Google Ads, Google Analytics)
We use Google Ads to advertise Goddessance products across Google Search, Google Shopping, YouTube, and the Google Display Network. We use Google Analytics to analyze website traffic and user behavior.
Google may collect: pages visited, products viewed, purchase events, device information, IP address (anonymized where required), and browsing behavior to build audience profiles for ad targeting.
Data may be transferred to and processed in the United States by Google LLC under
Standard Contractual Clauses.
To opt out of Google advertising: https://adssettings.google.com
Google Privacy Policy: https://policies.google.com/privacy
Meta Platforms Ireland Ltd (Facebook and Instagram)
We use the Meta Pixel on our website to measure conversions from Facebook and Instagram ads, build custom audiences, and optimize our advertising campaigns on Facebook and Instagram.
Meta may collect: pages visited, products viewed, items added to cart, purchase events, email addresses (in hashed form), IP address, browser information, and device identifiers.
Data may be transferred to and processed in the United States by Meta Platforms, Inc.
under Standard Contractual Clauses.
To opt out of Meta advertising: https://www.facebook.com/adpreferences
Meta Privacy Policy: https://www.facebook.com/privacy/policy/
TikTok Technology Limited (TikTok Ads)
We use the TikTok Pixel to measure conversions from TikTok advertising campaigns,
build custom audiences, and optimize ad delivery on TikTok.
TikTok may collect: pages visited, products viewed, purchase events, IP address,
device identifiers, and browsing behavior.
Data may be transferred to and processed outside your country of residence, including the United States and Singapore, by TikTok Inc. under Standard Contractual Clauses.
To opt out of TikTok advertising: TikTok Privacy Settings
TikTok Privacy Policy: https://www.tiktok.com/legal/privacy-policy
Important: You can withdraw your consent to advertising cookies and pixels at any
time by adjusting your browser settings.
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6. Relationship with Shopify
Our store is built and hosted on Shopify. Shopify processes personal data on our behalf as a data processor. This includes order processing, payment handling, and website hosting. Data may be processed in Canada or other countries where Shopify operates.
Shopify Privacy Policy: https://www.shopify.com/legal/privacy
Shopify Consumer Rights Portal: https://privacy.shopify.com/en
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7. Cookies and Tracking Technologies
We use cookies and similar tracking technologies on our website for the following purposes:
- Essential cookies: necessary for the website and checkout to function
- Analytics cookies: to understand how visitors use our site (Google Analytics)
- Advertising cookies: to show you relevant ads and measure ad performance
(Google, Meta, TikTok pixels)
- Preference cookies: to remember your settings and shopping cart
By continuing to use our website, you consent to non-essential cookies in accordance
with our cookie consent notice. You may withdraw consent or manage your preferences at any time through your browser settings or our cookie consent tool.
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8. How We Share Your Information
We do not sell your personal information. We may share it in the following circumstances:
- Service providers: Shopify (platform), DPD (shipping), payment processors — for
order fulfillment purposes
- Advertising partners: Google, Meta (Facebook/Instagram), and TikTok — for advertising, retargeting, and analytics as described in Section 5
- Legal compliance: where required by Swiss, EU, or UK law, court order, or law enforcement
- Business transfers: in connection with a merger, acquisition, or sale of assets
When data is shared with partners outside Switzerland or the EEA, we rely on Standard
Contractual Clauses or equivalent safeguards to ensure adequate protection.
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9. Data Retention
We retain your personal information for as long as necessary to:
- Fulfill your order and provide our services
- Comply with Swiss legal obligations (generally 10 years for financial records under Swiss law)
- Resolve disputes and enforce our policies
Advertising tracking data is retained in accordance with the relevant platform's
own retention policies (Google: up to 26 months; Meta: up to 180 days for events;
TikTok: as per their policy).
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10. Your Rights
Depending on where you live, you have the following rights regarding your personal information:
All customers (Swiss nDSG):
- Right of access — request a copy of the data we hold about you
- Right to correction — request correction of inaccurate data
- Right to deletion — request deletion of your data
- Right to portability — receive your data in a structured format
- Right to object — object to certain processing
EU/EEA and UK customers (GDPR / UK GDPR), in addition:
- Right to restrict processing
- Right to withdraw consent at any time (without affecting past processing)
- Right to lodge a complaint with your local supervisory authority
To exercise any of these rights, contact us at sabina@goddessance.com. We will respond within the timeframe required by applicable law (30 days under GDPR; within a reasonable period under nDSG).
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11. Complaints
Switzerland: Swiss Federal Data Protection and Information Commissioner (FDPIC)
Website: https://www.edoeb.admin.ch
EU/EEA: Your local data protection authority. List available at:
https://edpb.europa.eu/about-edpb/about-edpb/members_en
UK: Information Commissioner's Office (ICO): https://ico.org.uk
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12. Children
Our Services are not directed to anyone under 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected data from a child, contact us at sabina@goddessance.com and we will delete it promptly.
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13. Changes to This Policy
We may update this Privacy Policy from time to time. The current version is always
available on this page. Material changes will be communicated via email or a notice
on our website. The date at the top of this page reflects when it was last updated.
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14. Contact
Goddessance Sàrl
Sentier du Ministre 14
2014 Bôle (Neuchâtel), Switzerland
Email: sabina@goddessance.com
Phone: +41 78 652 03 90